Shipping & Collection Policy

At BYSSINE, products displayed as available for purchase are held in stock at our UK location and are ready for dispatch or collection.


Secure Next-Working-Day Delivery


All orders are sent using a secure, fully tracked next-working-day delivery service.

Delivery costs £4.99. Orders over £450 qualify for complimentary delivery, applied automatically at checkout.

Orders placed before 2:00pm Monday to Friday will be dispatched on the same working day for delivery on the next working day.

Orders placed after 2:00pm, during weekends or on bank holidays will be dispatched on the next working day.

Once your order has been dispatched, tracking information will be sent to the email address or telephone number provided when the order was placed.

A signature or other proof of delivery may be required when your order arrives.


Courier Delays


BYSSINE commits to dispatching qualifying orders on the same working day when they are placed before the 2:00pm cut-off.

Once an order has been handed to the courier, delays may occasionally occur because of courier disruption, severe weather, bank holidays, operational issues or other circumstances outside our reasonable control.

If your order does not arrive within the expected timeframe, please contact orders@byssine.co.uk. We will assist with tracking your parcel and raise an investigation with the courier where necessary.

A courier delay does not automatically mean that a parcel has been lost. Where required, the courier’s investigation process must be completed before the appropriate resolution can be confirmed.


Delivery Address


Customers are responsible for entering a complete and accurate delivery address when placing an order.

Please check your building number, street name, postcode and contact details carefully before completing checkout.

If you notice an error, contact orders@byssine.co.uk immediately. We cannot guarantee that an address can be changed after an order has been dispatched.

BYSSINE cannot accept responsibility for delays or failed delivery attempts caused by incorrect or incomplete information supplied by the customer. Additional delivery charges may apply if an order must be sent again because incorrect details were provided.

This does not affect your statutory rights where an issue has been caused by BYSSINE or the courier.


Free Same-Day Collection


Customers may select free same-day collection from Birmingham City Centre, subject to the collection slots available at checkout.

Orders must be placed and paid for online before collection.

Customers may arrive at any time within their selected collection slot. BYSSINE will be available throughout the stated collection window but will not be available before or after it unless an alternative time has been agreed in advance.

The exact collection location and collection instructions will be included in the order confirmation. Customers do not need to wait for an additional email confirming that the order is ready.

Please have your email order confirmation available when collecting your order.


Collection by Another Person


If another person will collect an order on your behalf, you must notify BYSSINE in advance by emailing orders@byssine.co.uk.

Your email must include:

* Your order number;
* Your full name; and
* The full name of the person collecting on your behalf.

The person collecting must have access to the order confirmation.

BYSSINE may refuse to release an order where prior authorisation has not been received or the collection details cannot be verified.


Missed Collection Slots


Customers may collect their order at any time within their selected collection slot.

Collection before or after the stated time slot will not be available unless an alternative time has been agreed with BYSSINE in advance. There is no additional grace period after a collection slot has ended.

If a customer cannot attend or misses their selected slot, they must email orders@byssine.co.uk to rearrange.

Subject to availability, the customer may request:

* The next available collection slot;
* The equivalent collection slot on the following day; or
* Secure next-working-day delivery for the applicable delivery charge.

The order will remain reserved for up to 24 hours from the end of the original collection slot.

If the customer has not contacted BYSSINE to rearrange or collected the order within this 24-hour period, BYSSINE reserves the right to:

* Cancel the order;
* Release the reserved products back into available stock; and
* Issue a full refund to the original payment method.

Once the stock has been released, the products originally ordered cannot be guaranteed. The customer must place a new order if they still wish to purchase.

Customers who repeatedly miss collection slots without notice may no longer be eligible for free collection and may be required to use BYSSINE’s paid delivery service for future orders.

Refunds will be initiated promptly. The time taken for the funds to appear will depend on the customer’s bank or payment provider.


UK Delivery Only


BYSSINE currently delivers exclusively within the United Kingdom.

We do not currently offer delivery to the European Union or other international destinations. This will be reviewed as the business develops.


Contact Us


For questions concerning dispatch, delivery, tracking or collection, please contact:

orders@byssine.co.uk